Frequently Asked Questions
Find answers to the most common questions about shopping with ONSYLE. If you need anything else, we're always here to help.
What products does ONSYLE offer?
ONSYLE creates premium contemporary western wear for men and women, including denim, shirts, trousers, dresses and everyday essentials designed with a clean, timeless aesthetic.
How do I choose the right size?
Every product page includes a detailed size guide. Not sure which size or fit is right for you? Ask ONSY AI for quick, accurate size recommendations before you order.
How do I know if a product is available?
Select your preferred size on the product page to see real-time availability. If a size is unavailable, it will be marked as sold out.
How long will delivery take?
Most orders are dispatched within 24 hours of confirmation. Delivery timelines:
- Delhi NCR: Same-day or next-day delivery on eligible orders
- Selected Delhi NCR PIN codes: delivery in as little as 60 minutes
- Metro cities: usually delivered within 2–4 business days
- Other locations: usually delivered within 3–7 business days
You can also check the estimated delivery date on every product page using your PIN code. See our full Shipping Policy →
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available in most serviceable locations across India. Availability is shown at checkout based on your PIN code.
How can I track my order?
Once your order ships, you'll get an email with a tracking link. If you don't see it, check your spam folder before contacting us.
What is your return & exchange policy?
Returns and exchanges are accepted within 14 days of delivery. Items must be unused, unwashed, and returned with original tags and packaging intact. See our full Returns & Exchange Policy →
When will I receive my refund?
Once your return passes our quality inspection, refunds are processed within 5–7 working days. The final credit timeline depends on your bank or payment provider.
Do you restock sold-out products?
Popular styles are regularly restocked based on demand. If your size is unavailable, contact us and we'll be happy to help.
How can I contact ONSYLE?
Email us at support@onsyle.com or contact our team on WhatsApp at +91 99933 38435. Please include your order number for quicker assistance, our team replies within 24 hours in most cases.