Returns & Exchanges

01 Return & exchange process

02 Return eligibility

To qualify for a return or exchange, the product must:

• Be unused, unworn and unwashed.
• Have all original tags attached.
• Be returned in its original packaging wherever possible.
• Be free from stains, perfume, deodorant, makeup or damage.
• Pass our quality inspection.

Products that do not meet these conditions may not be eligible for return or exchange.

03 Free size exchange

Finding the right fit matters. We offer one complimentary size exchange for eligible orders, subject to stock availability.

If your preferred size is unavailable, you may choose:

• Store credit, or
• Refund (where applicable).

04 Returns

If you'd like to return your order instead of exchanging it, simply submit a return request within the eligible return window. Once your returned item successfully passes our quality inspection, we'll begin processing your refund.

05 Refunds

Refunds are processed only after the returned product has been received and approved during quality inspection.

Prepaid orders

Refunds are credited to the original payment method.

Cash on Delivery (COD) orders

Refunds are processed to your registered bank account or another approved refund method.

Once approved, refunds are initiated within 24–48 hours. Depending on your bank or payment provider, it may take an additional 3–7 business days for the amount to reflect in your account.

06 Reverse pickup

Reverse pickup is available for most serviceable PIN codes across India. If reverse pickup is unavailable at your location, our support team will guide you through the self-shipping process. Eligible return shipping charges may be reimbursed after verification.

07 Damaged, defective or incorrect products

If you receive:

• A damaged product
• A manufacturing defect
• An incorrect product
• A product with missing components
• A tampered package

Please contact us within 48 hours of delivery. To help us investigate and resolve your claim quickly, please provide:

• Your order number
• Clear photos of the product
• Photos of the outer shipping package and shipping label
• A complete, continuous and unedited unboxing video recorded from the moment the sealed package is opened until the product is fully visible.

Once verified, we'll arrange a replacement, exchange or refund at no additional cost.

08 Non-returnable items

The following items are not eligible for return or exchange unless received damaged or incorrect:

• Products that have been used, worn or washed.
• Products without original tags.
• Altered or customised products.
• Products damaged after delivery due to misuse or improper care.
• Gift cards.
• Free promotional items.
• Products marked as Final Sale or Non-Returnable.
• Requests submitted after the 14-day return window.

09 Order cancellation

Orders may be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if the order is eligible under this policy.

10 Quality inspection

Every returned product undergoes a quality inspection before an exchange or refund is approved. Returns may be declined if:

• Original tags are missing.
• The product has been worn or washed.
• The product is stained, damaged or altered.
• A different product is returned.
• The product does not meet our return eligibility criteria.

If a return is declined, the product may be shipped back to the customer.

11 Fair usage policy

Our return policy is designed to ensure a fair experience for all customers. ONSYLE reserves the right to refuse returns, exchanges or refunds in cases of repeated misuse of the policy, suspicious activity, fraudulent claims, product swapping, excessive return behaviour or any attempt to abuse our return process.

12 Shop with confidence