Privacy Policy

At ONSYLE, protecting your privacy is part of delivering a premium shopping experience. This policy explains what information we collect, how we use it, and the choices available to you.

Effective March 7, 2025

Last updated July 2026

01 What we collect

We collect just what we need to give you a great experience.

Personal information

  • Contact details — name, email, phone, and shipping/billing address to process and deliver your orders.
  • Payment data — securely handled via trusted third-party payment providers.
  • Account info — login details and order history if you create an account.

Non-personal information

  • Browsing data — IP address, device type, and pages visited, via cookies, to improve your experience.
  • Usage stats — time spent and interactions to help us improve ONSYLE.

Third-party info — data from social media or partners if you connect with us there.

02 How we use your information

We use your information to:

  • Process orders, handle payments, and ship your purchases.
  • Send order updates and provide customer support.
  • Personalise your shopping experience with relevant recommendations.
  • Improve ONSYLE based on trends and insights.
  • Send emails about new arrivals and promotions, which you can opt out of anytime.

03 Who we share your data with

We never sell your information. We only share it with:

  • Service partners — payment processors and shipping/courier partners, to fulfil orders.
  • Legal requirements — if required by law or to protect ONSYLE.
  • Business changes — in the event of a merger or acquisition.

04 Cookies and tracking

We use cookies to enhance your browsing experience, personalise content, and analyse traffic to improve our website. You can manage cookie preferences in your browser settings at any time.

05 Your privacy rights

You have control over your data. You can:

  • Access — request a copy of the information we hold about you.
  • Correct — update any inaccurate information.
  • Delete — request deletion of your data, some limitations may apply.
  • Opt out — unsubscribe from marketing emails via the unsubscribe link, or by emailing support@onsyle.com.

06 How we protect your data

We use industry-standard security measures, including encryption and secure servers, to protect your information. While no system is completely foolproof, we take data protection seriously.

07 Third-party links

Our website may contain links to other sites. Their privacy policies are separate from ours — please review them independently.

08 Updates to this policy

We may update this policy from time to time. Changes take effect when posted on this page.